Question 1

Does Ardoise integrate with our LMS?

Accepted Answer

Yes. Ardoise works alongside your LMS: it builds the courses and practice, and your LMS assigns and tracks them. Courses reach your LMS through our SCORM connector, or through a direct connection with platforms such as Docebo, Cornerstone and Workday Learning, and completions come back. Teams without an LMS can run everything inside Ardoise.

Question 2

How long does it take to set up Ardoise integrations?

Accepted Answer

Our SCORM connector works from day one, so Ardoise courses can go into your LMS straight away. Timing for other integrations depends on the platform and your IT setup, and we'll map it out with you during onboarding.

Question 3

How does Ardoise work with SCORM?

Accepted Answer

In both directions. Our SCORM scraper reads your existing SCORM courses as source material for new Ardoise content, so legacy training doesn't have to be rebuilt from scratch. Our SCORM connector then delivers Ardoise courses through your LMS from day one.

Question 4

Can Ardoise use contact centre QA data to guide training?

Accepted Answer

It's something we can set up with you. Ardoise can connect to QA and support tools so quality data shapes what agents practise. What's possible depends on the tools you use, and we'll scope it together.

Question 5

Does Ardoise support single sign-on (SSO)?

Accepted Answer

Yes. Ardoise supports single sign-on through SAML 2.0 and OpenID Connect, with identity providers including Okta, Microsoft Entra ID and Google Workspace.

Question 6

How does Ardoise keep courses up to date when documentation changes?

Accepted Answer

You update the course in Ardoise Studio® in minutes. Point it at the new version of the document in SharePoint, Google Drive or Confluence and the course follows. You decide what changes and when it goes live.

Question 7

How does Ardoise handle data security and privacy?

Accepted Answer

Each integration reads only what it needs, and you can see exactly what that is. Ardoise Intelligence® grounds responses in your organisation's knowledge, not the model's generic training data, and customer data is never used to train AI models. EU hosting is the default, and Ardoise is aligned with GDPR and EU AI Act obligations.

Question 8

What happens if we switch LMS, HR system or another tool?

Accepted Answer

We'll help you move. If you change any of the systems on this page, we'll support the switch and reconnect Ardoise to the new one. Your data is yours to keep, whatever you decide.

Integrations

Learning and content

Learning systems

Content sources

People, access and data

HR and people data

Identity and access

Data and reporting

Sales and CRM

CRM and sales engagement

Call recording

Contact centre and support

Workplace and AI

AI assistants

Communication

Using something that isn't here?

Integration FAQs