Thomas: Thanks for making time, Sarah. Let's keep this useful, not formal.
Sarah: Sounds good. I'll admit I'm a little nervous.
Thomas: No need. Overall, this was a strong quarter for you. Let me show you what I mean.
Sarah: Okay.
Thomas: Your delivery on the onboarding revamp was excellent. Ahead of schedule, and the team noticed.
Sarah: That one went well. I'm proud of it.
Thomas: You should be. Now, one thing I want to talk through. The Meridian project review came back rough.
Sarah: Yeah. I saw the feedback. It stung.
Thomas: I get that. So I pulled the details before this meeting. I don't think it's the whole story.
Sarah: What do you mean?
Thomas: The scope changed twice mid-project, and nobody adjusted the timeline. That's on the process, not on you. Two of the three complaints trace back to those shifts.
Sarah: That's true. I felt like I was chasing a moving target.
Thomas: Exactly. So here's what I'd like. Next time scope moves, flag it to me the same day. We renegotiate the deadline together. You don't absorb that alone.
Sarah: That would help a lot. I think I stayed quiet when I should have raised my hand.
Thomas: Easy fix. And to be clear, one tough project doesn't erase a great quarter. Your rating reflects the full picture, and it's a good one.
Sarah: I really appreciate you looking into it instead of just taking the score at face value. This is the most useful review I've had.
Thomas: That's the point of these. Keep doing what you're doing. I've got your back on the process side.
Sarah: Thank you, Thomas. I'm leaving this feeling motivated.
Thomas: Thanks for coming in, Sarah. Let me just pull your file up quickly. Give me a second.
Sarah: Of course.
Thomas: Right. So, overall a solid quarter, I'd say. A lot of good work in here.
Sarah: Thank you.
Thomas: The onboarding project especially. That was a nice piece of work. That was the revamp, correct?
Sarah: Yes, the onboarding revamp. It shipped ahead of schedule.
Thomas: Good, good. Now, the one area I wanted to touch on is Meridian. The review there came back lower than we'd like.
Sarah: I saw that. What stood out in the feedback?
Thomas: A few things around delivery, mainly. I didn't get all the way through the detail before this, but the overall score was the concern.
Sarah: The scope changed twice partway through. Was that reflected anywhere?
Thomas: It may have been. I'd have to go back and check. Either way, the outcome is what it is, and we want to see that trend improve.
Sarah: Improve how, though? I want to make sure I'm working on the right thing.
Thomas: Broadly, just tighter execution and staying ahead of the risks. We can define the specifics down the line.
Sarah: Okay. And does Meridian affect my overall rating?
Thomas: I haven't fully finalized the rating yet. I'll circle back once I've squared everything away.
Sarah: So I don't really know where I stand right now.
Thomas: Not in full detail, no. But I wouldn't read too much into it for now. Let's pick this back up soon. I've got another meeting starting.
Sarah: Right. Thanks, Thomas.